Customer Service Skills

Lead with Impact. Inspire with Purpose. Deliver Results. Available as a custom workshop!

Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour. Available as private workshop!

Grow the skills to facilitate safe practices in your business. Available as a private workshop!

Whether your office is at home or at work, this course will provide the productivity strategies and tools, and communication skills to be more effective in your work. Available as a private workshop!

Explore and develop practical skills for influencing and persuading people at all levels in a range of situations. Available as a private workshop!

This one day course provides a comprehensive overview of the performance management process and managing disciplinary issues. Available as a private workshop!

Learn fast. Apply immediately. Build confidence in 90 minutes with expert-led coaching, local relevance, and practical tools you can use with your team right away.

An ideal opportunity for senior managers/business owners to understand their health and safety responsibilities to their business. Available as a private workshop!

This half day course, will help employers and managers to understand and manage excessive or ad hoc sick leave, and longer term illness and injury. Available as a private workshop!

Make meetings that matter. Stop wasting time and energy by learning how to facilitate better meetings.

Learn to handle the conflict in a more productive and positive way. Available as a private workshop!

Turn the heat down on escalating interactions. Available as private workshop!

Become an engaging and successful trainer in your organisation

In today's competitive business landscape, retaining top talent has become more crucial than ever. As the backbone of Canterbury's business, it is essential to stay informed and proactive in the realm of employee retention. With the current labour market presenting significant challenges, businesses must understand and implement effective strategies to retain their valued staff. The costs associated with employee turnover can be substantial, affecting not just the financial health of a business.

This workshop outlines recruitment requirements and best practices for onboarding within your organisation for long-term success.

Starting and maintaining menopause in the workplace.

Gain a comprehensive understanding of hazard, harm, events, incidents, near misses, and risks. Explore the distinction between static and dynamic workplaces, delve into the Risk Management cycle, and learn practical strategies for risk mitigation.

Gain insights into 'Gold Standard' health and safety leadership, foster collaboration among all parties in a health and safety structure, address mental health considerations, and discover support avenues for health and safety inquiries.

Foster resilience and wellbeing in the workplace by understanding the HSWA's definition of welfare, Worksafe NZ's stance on mentally healthy work, and the principles of Risk Management. Engage in practical exercises to combat workplace challenges and promote a healthier work environment.

Build trust and success with cultural fluency in your business.

Practical training to help you take the first steps toward a more sustainable business.

This half-day workshop improves workplace effectiveness through personality insights.

Business Canterbury unveils this 1-day workshop to cover essential HR and employment tools for businesses, addressing critical challenges in today's labour market. Available as a private workshop!

A practical introduction to AI for Canterbury businesses. Available as a private workshop!

Effective communication is at the heart of a business, especially when engaging with team members and customers.