Effective communication skills
Effective communication is at the heart of a business, especially when engaging with team members and customers.
Description
This interactive workshop is designed to help individuals confidently communicate with both internal and external stakeholders.
Participants will gain practical strategies to navigate challenging conversations and negotiate expectations, to create respectful work environments, increase productivity and meet business goals.
The workshop incorporates techniques for active listening, managing emotions, and handling difficult behaviours—empowering participants to create meaningful and outcome-driven conversations within limited timeframes.
Through scenario-based activities, role-playing, and reflective discussions, attendees will develop the skills to communicate with clarity, assertiveness, and positive intent.
Learning Outcomes:
By the end of this workshop, participants will be able to:
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Recognise the key elements of positive and assertive communication.
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Identify different communication styles based on four personality types and apply strategies to adapt effectively.
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Develop structured approaches for transitioning conversations from greetings to meaningful discussions.
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Implement techniques to manage emotions—both their own and others’—to maintain control and professionalism.
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Apply a framework to steer conversations back on track when facing resistance or difficult behaviours.
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Strengthen relationships through trust-building communication techniques.