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Handling Conflict at the Workplace

Learn to handle the conflict in a more productive and positive way.


Conflict exists in some form in all workplaces, and whilst healthy disagreement can be useful conflict is often not, and failing to handle conflict early has negative impacts and can create an entirely new spin-off of difficult issues such as deterioration of trust and broken working relationships.


This full day essential learning experience will teach you how to unearth the root cause of conflict, deal with it positively by pre-empting the ways in which others react, manage emotions, employ proven tactics to de-escalate the situation, and engage in respectful dialogue to reach a collaborative solutions. 


The workshop covers:

- The reasons for, and types of conflict
- The impact of emotions and ways to manage them to de-escalate conflict situations
- How to identify the real root cause of conflict
- Ways to identify the appropriate tactics to resolve conflict
tailoring your approaches for different individual styles and personalities

Who Should Attend

This course is for anyone wanting to enhance their personal skills to deal more effectively with situations involving conflict.

What Learners Have Said

"This course helped me to understand my own personality and why I react the way I do in times of conflict. It has given me a lot of confidence going forward" - 2023

"The ability to ask specific questions was very valuable. I left the course with better awareness of pending conflicts and how I can help de-escalate them" - 2023

Facilitated by


With over 20 years experience in training and learning & development, Carolyn also has extensive experience as an HR Manager and as a people leader; this provides an essential background to ensure all the workshops she delivers are tailored to participants needs, are useful and relevant. She believes that any workshop or learning experience must be based on robust theory, research and also NZ legal precedents and provide useful tools and techniques for immediate use. 

Carolyn's delivery style is lively and engaging, resulting in a enjoyable, enlightening and practical day. 

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