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Customer Service Skills

Gaining skills for transforming every interaction into a positive customer journey and ensuring customer loyalty.

Description

Learn what exceptional customer service means for your business, and how to deliver it.

Content

This short course is designed to provide frontline staff with the practical skills and strategies to create a positive customer journey which reflects your business’ vision and values. Give your team the confidence and knowledge to build formidable customer relationships as well as the skills to identify and manage tricky situations. You’ve probably read the statistics about the importance of customer service – for instance, around a third of us say we’d switch companies after just a single instance of poor service.

Takeaways

Transform your customer journey and build your brand and your business with a course that will help you and your team understand what exceptional customer service means for your business, and gives you the skills, knowledge and confidence to deliver it.

You will learn what a customer-driven business is, understand what that means for your individual business and identify the challenges and opportunities ahead.  Your learning will include practical strategies, real-life communications skills and how to navigate through the challenge of managing tricky customers and conflict.

The result will be a more positive communication and customer-driven culture, one where your team are equipped with the abilities to create exceptional customer experiences, which will positively impact on your business’ brand as well as its bottom line.

Who Should Attend

Front-line customer service representatives
Supervisors/team leaders and managers seeking to build a customer-driven culture.

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