Customer Service Skills
Gaining skills for transforming every interaction into a positive customer journey and ensuring customer loyalty. Available as private workshop!
Description
Learn what exceptional customer service means for your business, and how to deliver it.
This short course is designed to provide frontline staff with the practical skills and strategies to create a positive customer journey which reflects your business’ vision and values.
You’ve probably read the statistics about the importance of customer service – for instance, around a third of us say we’d switch companies after just a single instance of poor service.
Give your team the confidence and knowledge to build formidable customer relationships as well as the skills to identify and manage tricky situations.
We can bring this workshop to you!
Please fill out this form to request a private workshop for your organisation.
Takeaways
Transform your customer journey and build your brand and your business with a course that will help you and your team understand what exceptional customer service means for your business, and gives you the skills, knowledge and confidence to deliver it.
You will learn what a customer-driven business is, understand what that means for your individual business and identify the challenges and opportunities ahead. Your learning will include practical strategies, real-life communication skills and how to navigate through the challenge of managing tricky customers and conflict.
The result will be a more positive communication and customer-driven culture, one where your team are equipped with the abilities to create exceptional customer experiences, which will positively impact your business’ brand as well as its bottom line.
Who Should Attend
Front-line customer service representatives
Supervisors/team leaders and managers seeking to build a customer-driven culture.
Facilitated by
Communications expert Desirée Williamson has been supporting Canterbury business people for over a decade, providing the tools and dialogues to help achieve tangible communication improvements that result in an enhanced workplace communication climate and credibility in the workplace.
Through her experience working with people at various stages of their career, across a multitude of industries, Desirée is able to help with various scenario planning to provide practical support for course attendees, while also providing a comfortable environment for attendees to share real-life challenges.