Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Courageous Conversations

Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour.


If the thought of confrontation terrifies you, and you do everything you can to avoid difficult conversations, then this course will help you to gain the skills to be able to engage in awkward conversations with confidence and candour.

In this full-day workshop you will gain the skills to be able to prepare yourself for conversations and situations that may be challenging, giving you the confidence to stay on track, remain articulate, agree the best course of action and next steps, and achieve the desired outcomes of the conversation.

New day workshop: Following the request of our attendees for extra time for scenario exploration and practice, this course is now offered as a full day workshop


  • Prepare to have a difficult and challenging conversation.
  • Recognise the importance of empathy, while taking into account your business goals.
  • Use listening and non-verbal communication to develop a shared understanding and outcome.
  • Recognise the impact of various management styles.
  • Engage in candid feedback in a constructive manner.
  • Practice engaging in courageous conversations.
  • Build skills and tactics on how to approach difficult or challenging conversation.

What Learners Have Said

"A great balance between theory and practical exercises. A really great course that I would recommend" - 2023

"The course gave me tools to have conversations I have been avoiding. I also found the interactions with other attendees very valuable" - 2023

"I have gained real life techniques that can be used in day-to-day conversations." - 2022

"I just enjoyed the workshop. Desiree was fantastic and made me feel very at ease" - 2022

Similar workshops

Essential Leadership Skills

For new and established leaders - learn the foundations of sound leadership and how to apply this in practical terms to your own role.

More Information
Essential Supervision and Team Leader Skills

Develop the essential skills to be an effective supervisor or team leader.

More Information
Influencing and Persuading Skills

Explore and develop practical skills for influencing and persuading people at all levels in a range of situations .

More Information
Managing Performance

This one day course provides a comprehensive overview of the performance management process and managing disciplinary issues.

More Information
Customer Service Skills

Gaining skills for transforming every interaction into a positive customer journey and ensuring customer loyalty.

More Information
Managing Sick Leave and Medical Incapacity

This half day course, will help employers and managers to understand and manage excessive or ad hoc sick leave, and longer term illness and injury.

More Information
Handling Conflict at the Workplace

Learn to handle the conflict in a more productive and positive way.

More Information
Employment Law Key Issues

Latest update in 90-day-trial and immigration law sector, and most commonly requested issue around disciplinary management, join us to understand more and deeper in this one-day comprehensive workshop.

More Information

Press enter to see more results