Courageous Conversations
Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour.
Description
If the thought of confrontation terrifies you, and you do everything you can to avoid difficult conversations, then this course will help you gain the skills to be able to engage in awkward conversations with confidence and candour.
In this 5-hour workshop you will gain the skills to be able to prepare yourself for conversations and situations that may be challenging, giving you the confidence to stay on track, remain articulate, agree the best course of action and next steps, and achieve the desired outcomes of the conversation.
Testimonial
"I felt listened to and understood by Desirée & the other attendees. I felt that the room was an open and accepting place, which made it easy to discuss the (sometimes difficult) topics." - 2024
Content
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Prepare to have a courageous conversation.
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Demonstrate an understanding of the drivers that build self-awareness.
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Use the DESC and REBELS models to give development/coaching feedback.
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Understand the need for a team charter and the role of team dynamics.
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Build a model that encouages self-reflection in the receiver.
Takeaways
By the end of this workshop, you will be able to:
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recognise the importance of empathy and perspective-taking in authentic communication and how to avoid communication breakdown
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use listening, non-verbal communication, questioning skills in order to ensure a mutual purpose and shared understanding
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demonstrate an understanding of the four communication styles and how each style influences the response to feedback
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recognise the impact of conflict management styles
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communicate candid feedback in a non-threatening and constructive manner
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practise initiating and receiving courageous conversations.
What Learners Have Said
"I also enjoyed interacting with participants from various sectors. The small group discussions were a highlight, as they allowed me to learn from others and gain new perspectives." - May 2024
"The method of communicating, how to use and when to use are the treasure. Frameworks and templates are cherry on top" - Feb 2024
"The facilitator was lovely with good energy. It looks like some of the resources provided could be useful and I look forward to reading through them in my own time. The examples used were good and relatable." - Nov 2023
"Learning the different ways to approach a difficult conversation - my favourite is the DESC approach." - Nov 2023
"A great balance between theory and practical exercises. A really great course that I would recommend" - 2023
Facilitated by
Communications expert Desirée Williamson has been supporting Canterbury business people for over a decade, providing the tools and dialogues to help achieve tangible communication improvements that result in an enhanced workplace communication climate and credibility in the workplace.
Through her experience working with people at various stages of their career, across a multitude of industries, Desirée is able to help with various scenario planning to provide practical support for course attendees, while also providing a comfortable environment for attendees to share real-life challenges.