Leadership OnLive : Module 3 - Communication and Conflict Resolution
Learn fast. Apply immediately. Build confidence in 90 minutes with expert-led coaching, local relevance, and practical tools you can use with your team right away.
Description
What is OnLive?
OnLive is Business Canterbury’s flexible online learning format. It’s designed for busy professionals who want practical, expert-led training without leaving the workplace.
Live and interactive: Delivered in real time via Microsoft Teams, with small cohorts for discussion and coaching.
Modular and flexible: You can choose one module, a combination of two or three, or complete the full series — whatever fits your schedule and priorities.
Action-focused: Each 90-minute session delivers three powerful leadership concepts, two practical tools, and one action you can apply the same day, built locally from Canterbury business insights and facilitated live in small, interactive cohorts.
This format will be used across different topics, starting with our pilot: Leadership OnLive, giving businesses targeted learning when and where they need it most.
Leadership OnLive is Business Canterbury’s flexible online leadership programme for busy managers who want practical, affordable and action-oriented coaching without leaving the workplace.
Shape your learning journey: choose a single module to sharpen a skill, combine two or three for targeted growth, or complete the full four-module series for a comprehensive leadership boost.
Each 90-minute session delivers three powerful leadership concepts, two practical tools, and one action you can apply the same day, built locally from Canterbury business insights and facilitated live in small, interactive cohorts.
Module 3: Communication and Conflict Resolution
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Understand how words, tone, and intention shape workplace relationships
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Explore the five Thomas–Kilmann conflict styles and discover your natural approach
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Use practical tools to handle disagreement with composure and empathy
Included resources: PDF workbook and downloadable templates for every tool.
Delivery: Live online via Microsoft Teams.
Cohort size: Up to 10 participants.
Support: Administration and participant support for the full programme.
Outcomes you can expect
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Recognise key elements of effective communication that influence workplace relationships.
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Understand how communication styles interact with conflict styles (using the Thomas–Kilmann model).
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Apply practical tools for managing conflict constructively and maintaining trust under pressure.
Current State (Before)
Leaders often feel reactive, unclear on priorities, and stuck in old habits.
After Leadership OnLive
By the end of the programme, participants will:
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Lead with clarity: Distinguish leadership vs. management and focus on what matters most.
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Engage teams confidently: Build competence and commitment using proven frameworks.
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Communicate with impact: Handle conflict constructively and maintain trust under pressure.
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Coach for performance: Apply the GROW model and give feedback that drives results.
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Act immediately: Leave each session with one practical action and tools you can reuse.
Who this is for
Leaders, supervisors, and managers who want practical learning they can apply immediately, and prefer short, focused sessions over full‑day workshops.
How this fits with our in-person programmes
Prefer hands-on discussion and peer learning? Explore Essential Leadership Skills and Essential Supervision & Team Leader Skills, where you’ll dive deeper into real-world leadership challenges alongside other professionals. Leadership OnLive delivers fast, practical progress online while ELS and ESS offer richer collaboration, stronger connections, and extended facilitation in the room.