Managing Performance
This one day course provides a comprehensive overview of the performance management process and managing disciplinary issues.
Description
When it comes to managing performance or addressing misconduct do you feel outside your comfort zone, afraid to make a wrong step? This one-day course supports managers to gain clarity and confidence to address issues of performance and misconduct head-on.
Testimonial
"Carolyn is a great speaker and very knowledgeble, she answered every single question asked and was very entertaining too. Will happily attend one of her courses in the future." Mar 2024
Content
By the end of this course, you will understand and have a better awareness of:
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The performance management process
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How to improve and maintain staff performance
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Conducting performance interviews
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Dealing with misconduct and serious misconduct
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Raising allegations of misconduct
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Conducting disciplinary meetings and managing dismissals
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The paperwork process required to notify, record and confirm
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How to manage risks when dealing with disciplinary issues
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How to comply with good faith and meet the test of justification
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Dealing with personal grievances
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Resolving employment relationship problems (such as exiting strategies and mediation)
Who Should Attend
This course is for managers, supervisors and HR professionals who deal with performance and disciplinary issues.
What Learners Have Said
"Great coverage of many issues. Caroline was easy to interact with. Covered issues in our own workplace." - 2022
"Good practical tools, excellent facilitation and discussion." -2021
"I am already using the skills to navigate some difficult conversations." - 2021
"The presenter was amazing, absolutely amazing. Highly recommend her." - 2021
Speakers
Carolyn is an expert in helping individuals, teams and organisations identify and deliver appropriate & pragmatic learning & development solutions. From needs analysis to facilitation & training design and delivery, she has a wealth of L&D expertise, coupled with generalist HR experience.
With over 20 years in HR in both the public and private sectors, Carolyn is well-positioned to create solutions for a range of needs across all levels and industries. In particular, she has a passion for helping to build leadership capability & skills: from developing staff into their first leadership roles; building leadership competence for those who are new to leadership; and supporting experienced leaders with the next phase of their leadership journey.
Accredited to use:
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SHL psychometric tools (including Occupational Personality Questionnaire and ability tests )
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Myers-Briggs Type Indicator® (personality type assessment)
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Strong Interest Inventory® (career planning)
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EQ-i 2.0® Emotional Intelligence Assessment For Leadership
Carolyn's delivery style is lively and engaging, resulting in an enjoyable, enlightening and practical day.