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Managing Performance

This one day course provides a comprehensive overview of the performance management process and managing disciplinary issues.


When it comes to managing performance or addressing misconduct do you feel outside your comfort zone, afraid to make a wrong step? This one day course supports managers to gain clarity and confidence to address issues of performance and misconduct head on.

By the end of this course, you will understand and have a better awareness of: 

  • The performance management process

  • How to improve and maintain staff performance

  • Conducting performance interviews

  • Dealing with misconduct and serious misconduct

  • Raising allegations of misconduct

  • Conducting disciplinary meetings and managing dismissals

  • The paperwork process required to notify, record and confirm

  • How to manage risks when dealing with disciplinary issues

  • How to comply with good faith and meet the test of justification

  • Dealing with personal grievances

  • Resolving employment relationship problems (such as exiting strategies and mediation)

Who Should Attend

This course is for managers, supervisors and HR professionals who deal with performance and disciplinary issues.

What Learners Have Said

"Great coverage of many issues. Caroline was easy to interact with. Covered issues in our own workplace." - 2022

"Good practical tools, excellent facilitation and discussion." -2021

"I am already using the skills to navigate some difficult conversations." - 2021

"The presenter was amazing, absolutely amazing. Highly recommend her." - 2021

Facilitated by

With over 20 years experience in training and learning & development, Carolyn also has extensive experience as an HR Manager and as a people leader; this provides an essential background to ensure all the workshops she delivers are tailored to participants needs, are useful and relevant. She believes that any workshop or learning experience must be based on robust theory, research and also NZ legal precedents and provide useful tools and techniques for immediate use. 

Carolyn's delivery style is lively and engaging, resulting in a enjoyable, enlightening and practical day. 

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