Influencing and Persuading Skills

This full day workshop will equip you with the information and know-how to influence and persuade others. The effective use of influence and persuasion techniques will help you to achieve individual, team, departmental and organisational goals.

"The key to successful leadership today is influence, not authority" -Ken Blanchard-

Testimonials

"Having real examples and addressing active issues in the workplace was a great exercise. Hearing about the situations that others in the course have faced and how they dealt with them provided practical insights that I can apply in my own role." - Jun 2024

• Influence and Persuasion approaches to use when communicating with others, and how and when to utilise them

• Techniques that build and maintain relationships

• Tailoring approaches for different individual styles and personalities

• Utilise a range of strategies to effectively influence and persuade others in a range of situations

• Assess when and how to modify your approach to ensure a successful outcome

The reality of most organisations is that people have to work with people they have no authority over; this means that influence & persuasions skills are essential for people of all levels of an organisation.
 
This course is for any managers, team leaders and other people who wish to further build their communication skills and who need to influence and persuade others in an effective, and ethical, way.

What Learners Have Said

"The course provides how you approach people according to their types of personalities. Learning about various communication and persuasion techniques, e.g. those by Robert Cialdini and Musselwhite & Plouffe,  that was awesome." - Jun 2024

"All the skills I learnt will be implemented into my workplace. The course was really great from start to end" -2023

"The course content was relevant and explained in a practical manner. I will use these concepts to have valuable conversations with better outcomes" - 2023 

Carolyn is an expert in helping individuals, teams and organisations identify and deliver appropriate & pragmatic learning & development solutions. From needs analysis to facilitation & training design and delivery, she has a wealth of L&D expertise, coupled with generalist HR experience.

With over 20 years in HR in both the public and private sectors, Carolyn is well-positioned to create solutions for a range of needs across all levels and industries. In particular, she has a passion for helping to build leadership capability & skills: from developing staff into their first leadership roles; building leadership competence for those who are new to leadership; and supporting experienced leaders with the next phase of their leadership journey.

Accredited to use:

• SHL psychometric tools (including Occupational Personality Questionnaire and ability tests )

• Myers-Briggs Type Indicator® (personality type assessment)

• Strong Interest Inventory® (career planning)

• EQ-i 2.0® Emotional Intelligence Assessment For Leadership

Carolyn's delivery style is lively and engaging, resulting in an enjoyable, enlightening and practical day.