If the thought of confrontation terrifies you, and you do everything you can to avoid difficult conversations, then this course will help you to gain the skills to be able to engage in awkward conversations with confidence and candour.
In this full-day workshop you will gain the skills to be able to prepare yourself for conversations and situations that may be challenging, giving you the confidence to stay on track, remain articulate, agree the best course of action and next steps, and achieve the desired outcomes of the conversation.
New day workshop: Following the request of our attendees for extra time for scenario exploration and practice, this course is now offered as a full day workshop.
"Desiree was engaging and fun to take the course" - 2022
"Brilliant that it can be done online, with a variety of people" - 2022
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