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Courageous Conversations

Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour.


If the thought of confrontation terrifies you, and you do everything you can to avoid difficult conversations, then this course will help you to gain the skills to be able to engage in awkward conversations with confidence and candour.

In this full-day workshop you will gain the skills to be able to prepare yourself for conversations and situations that may be challenging, giving you the confidence to stay on track, remain articulate, agree the best course of action and next steps, and achieve the desired outcomes of the conversation.

New day workshop: Following the request of our attendees for extra time for scenario exploration and practice, this course is now offered as a full day workshop


  • Prepare to have a difficult and challenging conversation.
  • Recognise the importance of empathy, while taking into account your business goals.
  • Use listening and non-verbal communication to develop a shared understanding and outcome.
  • Recognise the impact of various management styles.
  • Engage in candid feedback in a constructive manner.
  • Practice engaging in courageous conversations.
  • Build skills and tactics on how to approach difficult or challenging conversation.

What Learners Have Said

"A great balance between theory and practical exercises. A really great course that I would recommend" - 2023

"The course gave me tools to have conversations I have been avoiding. I also found the interactions with other attendees very valuable" - 2023

"I have gained real life techniques that can be used in day-to-day conversations." - 2022

"I just enjoyed the workshop. Desiree was fantastic and made me feel very at ease" - 2022

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