Do you or your team deal with demanding, emotional, or aggressive customers, being the deliverer of bad news or denied requests, or having to tell customers things they simply don’t want to hear?
Challenging customers and escalating behaviour can lead us to feel overwhelmed and powerless. This half-day workshop aims to help customer facing employees keep calm, confident and in-control.
This half day workshop supports learners to recognise the signs of a situation escalating and identify ways to de-escalate it, including:
Those in customer facing roles wanting to gain the confidence and know-how to respond to escalating customer behaviour.
Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour.More Information
Grow the skills to facilitate safe practices in your business.More Information
Advance your skill to effectively represent the health and safety of your business.More Information
Gain insight and understanding of how to effectively record, report, and investigate accidents in the workplace.More Information
Explore and develop practical skills for influencing and persuading people at all levels in a range of situations .More Information
Gaining skills for transforming every interaction into a positive customer journey and ensuring customer loyalty.More Information
An ideal opportunity for senior managers/business owners to understand their health and safety responsibilities to their business.More Information
Learn to lead, develop, influence, implement and integrate effective workplace health and safety systems.More Information
Gain the skills, qualifications and recognition to plan, implement and evaluate your organisation's occupational health and safety policies.More Information
Make meetings that matter. Stop wasting time and energy by learning how to facilitate better meetings.More Information