If the thought of confrontation terrifies you, and you do everything you can to avoid difficult conversations, then this course will help you to gain the skills to be able to engage in awkward conversations with confidence and candour.
In this half-day workshop you will gain the skills to be able to be able to prepare yourself for conversations and situations that may be challenging, giving you the confidence to stay on track, remain articulate, agree the best course of action and next steps, and achieve the desired outcomes of the conversation.
Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour.More Information
This practical 2 x half day sessions will equip you with the knowledge, tools and strategies to be an effective mentor.More Information
Explore and develop practical skills for influencing and persuading people at all levels in a range of situations .More Information
Learn what exceptional customer service means for your business, and how to deliver it.More Information