Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Courageous Conversations - Online

Do you avoid difficult but important conversations? Are there exchanges that you wish you had managed differently? Do you achieve the desired outcomes from challenging discussions?


If the thought of confrontation terrifies you, and you do everything you can to avoid difficult conversations, then this course will help you to gain the skills to be able to engage in awkward conversations with confidence and candour.

In this half-day workshop you will gain the skills to be able to be able to prepare yourself for conversations and situations that may be challenging, giving you the confidence to stay on track, remain articulate, agree the best course of action and next steps, and achieve the desired outcomes of the conversation.


  • Prepare to have a difficult and challenging conversation
  • Recognise the importance of empathy, while taking into account your business goals
  • Use listening and non-verbal communication to develop a shared understanding and outcome
  • Recognise the impact of various management styles
  • Engage in candid feedback in a constructive manner
  • Practice engaging in courageous conversations
  • Build skills and tactics on how to approach difficult or challenging conversation

What Learners Have Said

"Desiree was engaging and fun to take the course" - 2022

"Brilliant that it can be done online, with a variety of people" - 2022

Similar events

Courageous Conversations

Gain the skills to be able to engage in awkward, difficult or challenging conversations with confidence and candour.

More Information
Mentoring Skills

This practical 2 x half day sessions will equip you with the knowledge, tools and strategies to be an effective mentor.

More Information
Influencing and Persuading Skills

Explore and develop practical skills for influencing and persuading people at all levels in a range of situations .

More Information
Customer Service Skills

Learn what exceptional customer service means for your business, and how to deliver it.

More Information
Effective Meeting Management

Make meetings that matter. Stop wasting time and energy by learning how to facilitate better meetings.

More Information

Press enter to see more results